Frequently Asked Questions

About Drawdown GA:

Q: What is Drawdown Georgia?

Drawdown Georgia is a statewide initiative to identify and scale climate solutions in Georgia. Researchers from the state’s leading universities found 20 high-impact solutions ready to scale in the state. Implementing these solutions, can cut Georgia’s carbon emissions by a third this decade while advancing equity, growing the economy, improving public health, and nourishing the larger environment.

 

Q: How can I learn more about Drawdown Georgia?

 Visit www.drawdownga.org

 


Q. I’m all in for helping cut Georgia’s carbon emissions. How can I help?

Great, we’d love for you to join the movement! Click here for ways you can take action today. Visit our website to learn more about our 20 high-impact solutions that can help move our state towards a net-zero future. Join our Groopit crowdsolving app to connect with a network of Georgians working to scale the Drawdown solutions and reduce carbon emissions.

 

 

ACCOUNT INFORMATION:

 

Q: Can I view a list of my past orders online? 

Yes, first LOG IN to the site by clicking Sign in and entering your e-mail address and password. Once you have logged into the site you will be directed to your order history. You can go back to your order history by clicking on your name in the upper right hand corner. 

From this screen you can then click on order number link. Each order that you have placed will have its own link as well as total charge and date the order was created. Click the link of the order you wish to view. You will be presented with that order's receipt page. 

 If you have a question about a previous order that cannot be answered by viewing your order history, please contact the Drawdown Georgia Company Store Customer Care team at 678-202-4781 (between 8:30am-5:30pm EST, Monday-Friday) or e-mail us at cs@drawdownga@intandempromotions.com.

 

 

PLACING ORDERS:

 

Q: How do I place an order?

 

Placing an order with us is fast and easy! 

Once you've found the items you would like to purchase, simply click on the Add to Cart button then the Checkout button within the basket page. Next follow the instructions on each page. You can continue to shop by clicking on the “X” to close out the window and make your next selection.

 

Q: What if I want an item, but it is on backorder?

 

We strive to maintain adequate stock levels. However, occasionally we may run out of or run low on a particular item. You may proceed with your order even if we don't have enough on hand to fulfill your order right away. We automatically ship backordered items as they become available.  Please note some items may be discontinued and the backorder option will not be available. If you place an order for an item on backorder and other items currently in stock, the entire order will ship out once the backordered item is back in stock. Please expect a delay in your shipment if you order any items on backorder.

 

Q: How will I receive order confirmation?

 

After completing the purchasing process, you will see a confirmation page with your order number. Please print this page for your records. You will receive an email confirmation after your order is processed.

To check status of your order at any time, login to the site and then click on Order Number link within the My Account Page.

 

Q: What if I have a problem while placing an order?

 

Although most online orders go very smoothly, occasionally you may experience some bumps in the road. If you are not sure about what to do next to complete your order, try beginning at your shopping basket by clicking on Basket from the top toolbar menu. In most cases, you'll get back on track and easily complete your order. If you continue to have trouble with your order, please contact the Drawdown GA Customer Service team at 678-202-4781 between 8:30am-5:30pm EST, Monday-Friday, or via e-mail at cs.drawdownga@intandempromotions.com. 

 

BILLING INFORMATION:

 

Q: What forms of payment do you accept?

 

We accept American Express, MasterCard, Discover and Visa.

 

Q: When is my credit card charged after I've placed a backorder?

 

Your credit card is charged at the time you place your order for the backordered item. A charge for the item(s) purchased will show on your credit card statement, billed as InTandem Promotions.

 

SHIPPING INFORMATION:

 

Q:When and how does my order ship?

 

We offer a variety of shipping options. Your freight charges will be shown on your order confirmation when you go through the checkout process. Orders with all items in stock placed prior to 2:00 p.m. EST will ship out same day. If you place an order for an item on backorder and other items currently in stock, the entire order will ship out once the backordered item is back in stock. Please expect a delay in your shipment if you order any items on backorder.

Depending on delivery location, please allow an average of 3 - 5 business days for UPS Ground delivery. Please note that UPS does not deliver to PO boxes.

If you need the product for an event, please call your Drawdown Georgia Store Sales Support Representatives at 678-202-4781 or contact via email at cs.drawdownga@intandempromotions.com. 

 

Q: May I pick up my order to avoid paying freight charges?

 

Yes, you may stop by the InTandem Promotions office anytime between 8:30am-5:30pm EST, Monday-Friday to pick up your order.  Please contact the ENERCON Store Sales Support Team at 678-202-4781 or via email at cs.drawdownga@intandempromotions.com to notify the team you will pick up your items to ensure your items will be ready at the time of your arrival.

InTandem Promotions office address:

1935 Vaughn Road, Suite 102
Kennesaw, GA 30144

 

RETURNS AND EXCHANGES:

 

Q: What is your return policy?

 

Because we offer only the highest-quality goods, we are confident that you will be very satisfied with the items you purchase from the Drawdown Georgia Online Store. However, we do understand that sometimes you may want or need to return something that you have bought. Our aim is to make returns simple and hassle-free. Our return policy is outlined below:

 

Returns and Damaged Items:

 

INSPECT ALL PACKAGES IMMEDIATELY UPON RECEIPT. 

All damages, shortages, or errors must be reported within five (5) business days of receipt of package. Please have invoice ready when you contact the Drawdown Georgia Store Sales Support Team. 

 

Returns:

 

Please call Customer Service at 678-202-4781 between 8:30am-5:30pm EST, Monday-Friday or email at cs.drawdownga@intandempromotions.com to notify us of the return.

  • Pack up your items and the original invoice, and send your item(s) back to us within 10 business days of receipt of your item(s).
  • It is strongly recommended that you insure the package and retain your receipt of shipment.

 

Damaged Goods:

 

Please call or email Customer Service within 5 days of receipt of your package at 678-202-4781 or at cs.drawdownga@intandempromotions.com between 8:30am-5:30pm EST, Monday-Friday).

  • Provide a description of the damage and we will process a replacement item right away, if in stock, given the damage was not a result of shipping damage. If there is in-transit damage, we ask that you notify us immediately and we can begin the claim process with the freight carrier.

 

Shortages and Mistakes: 

 

Please call or email Customer Service at 678-202-4781 or at cs.drawdownga@intandempromotions.com between 8:30am-5:30pm EST, Monday-Friday. We will process an exchange or replacement as required. 

 

Refused Shipments: 

 

Shipping and handling charges on refused shipments are the responsibility of the customer.